GENERAL ORDER INFORMATION
Placing an order:
All orders are placed on line: www.boundlessprint.com or e-mail: firstname.lastname@example.org. You can always contact us for further information at: 1-833-438-7924.
All orders are prepaid at time of placement. Accepted method of payment: Visa, Mastercard & ETF.
If you have a special request such as: information not available on our web site, you require higher quantity than what is on our web site, specific art layout, etc. – please contact us at email@example.com. We will advise you of the available options via e-mail.
All prices exclude delivery and taxes. Additional charges apply based on, however not limited to: changes to art, size, substrates, time elapsed from original quote, special requests. Boundless Print Reserves the right to change pricing at any time.
What types of seed are in the seed paper products?
Our wildflower seed paper includes a hardy and diverse mix of annual and perennial wildflower seeds: Five Spot, Candytuft, Baby Blue Eyes, Wallflower, Flax, Zinnia, Pinks, Poppy, Snapdragon, Tall Spurred, ‘Northern Lights’, Catchfly, Daisy (English), Daisy (Glorios), Black-Eyed Susan. We currently produce a herb paper, with a mix of herb seeds in it. This mix includes the following seeds: Parsley, chives, and basil.
What are your restrictions on adhesive note pads?
- No bleeds allowed
- No reverse print on adhesive area
- Reverse print on non-adhesive area is not to exceed 1/2″ height
- 8pt. minimum type size allowed in reverse area
- 6pt. minimum type size allowed in positive area
What formats can you accept artwork in?
Acceptable File Formats (Mac or PC):
- PDF Files (preferred) with images and fonts embedded or text outlined
- EPS files (.eps)
- Any application files from Adobe Creative Cloud 2018 or lower (i.e. AI/PSD/INDD)
- TIF format (.tif) – minimum 300 dpi
Unacceptable File Formats:
- Quark Xpress 7.0 (.qxp) or lower
- CorelDRAW 12 (.cdr) or lower
- JPEG, GIF, PNG or any low resolution images taken from the Internet
- Microsoft Word, Excel or PowerPoint files
- RGB colours will be converted to CMYK
Please note that 4 colour process jobs must be created in CMYK format.
Please contact us with details at: firstname.lastname@example.org. Fees will apply. Fees vary based on requirements. All quotes are submitted via e-mail.
What is bleed and type safety?
Bleed is term that refers the part of the artwork that goes beyond the edge of the printed sheet. Often times paper is trimmed after printing to ensure the ink runs fully to the edge and does not stop short of it.
Furthermore, text that does not bleed must be placed within a specified distance from the trimmed edge of the page. This is most commonly referred as the “type safety” area. Text placed within this margin cause any variation in printing to appear different then what was originally intended. In addition, text too close to the edge of the page, may be compromised. Type safety areas vary depending on the product.
How do I convert fonts to curves or outlines and what does this mean?
Designs, such as logos and advertisements, frequently include text. Most vector-editing programs, such as Adobe Illustrator, provide a way to convert fonts into editable vectors, called curves or outlines. You must convert fonts to curves on your artwork before sending it to us.
- Ensure you have the desired font installed on your system.
- Select the text that you want to convert. Click on the selection tool and select the desired text. Make sure you use the selection tool rather than the text-editing tool to select the text.
- Convert text to curves or outlines. In Adobe Illustrator, select “Type>Create Outlines.”
- Once the text is converted to curves or outlines, you can manipulate the font as a vector object. Please note that you cannot go back an edit the font after you have done this.
What do you mean my artwork is low resolution?
See artwork requirements for full details. We require all images to be 300 d.p.i. Images that are less than 300 d.p.i. will seem very “pixillated” and broken up or “fuzzy”.
Images taken from websites cannot be used for printing. Although they will look good on your computer monitor (your monitor is only capable of displaying 72 d.p.i.), this is not good enough for printing.
Can I have a Pantone colour match?
Pantone colours are a universal colour system used in the printing industry. Many of our products are available to be printed with spot Pantone colours. You should always check our web site for product specific details, we always indicate if Pantone is an available option. Sometimes only certain Pantone colours are stocked on particular products. Additional Pantone colour may be available at an extra charge.
Many of our products are printed on Digital Printing equipment in which case Pantone colour are converted to 4 colour process (CMYK) equivalents. Most colours convert well however some colours: oranges, some blues, lime greens, bright colours, very light colours and greys will not always convert well. Metallic and fluorescent colours cannot be converted. Pantone colour match is not available on most digital printed products. Please check our web site to see if Pantone colours are available on a particular product. Please note on Digital printed products that have Pantone colour matches available there is an additional charge – refer to the product page for specific detail on charges.; and yes if you require black and another Pantone colour to be printed – black is considered a colour.
It is always best to refer to a Pantone Solid to Process colour imaging guide to check your colour conversions.
What if I want to make changes to my artwork?
Send all changes via e-mail. We will send a new proof. A fee of $12.00 will apply every time you make a change to the art.
Why do certain colours not print well on Pad Printed items?
Pad print inks are not very opaque, therefore when printing a colour like red on a black item some of the black will show through the red ink and the red will look “muddy” in colour. Coloured inks are best used on white pad printed items. We recommend printing white or black on coloured items. Silver or Gold metallic inks also will work, however there is an extra ink charge for metallic colors of $25.00 per color.
What do you mean my details may fill in?
Sometimes artwork is provided at a much larger size than we require and may look fine at that size. When the artwork is reduced to the size that it will print on a product, many of the fine details will fill in at the smaller size and will not be able to be reproduced with a particular imprint method.
Also artwork that is used for digital or offset printing is not always suitable for pad printing or silkscreen printing. Depending on the substrate you have chosen; eg. – very textured surface cannot be printed with very fine detail or small type styles. Boundless Print will always advise you if we have concerns about your artwork.
What about Trademarks, Copyrights and Registration Marks?
Boundless Print bears no responsibility for legal infringements. We assume that the customer has permission to use all designs to be reproduced on Boundless Prints products.
What imprint methods are used by Boundless Print?
- Offset sheet fed printing
- Web roll fed printing
- Digital sheet fed printing
- Digital wide format direct imaging on many substrates
- Pad printing
- Silk Screen printing
- Hot stamping, Debossing and Embossing
- Die cutting and digital die cutting up to 4’ x 8’
- Sheet and Roll Label printing
Order Processing Time?
Our general lead times on most published on our web site quantity items is 7-10 business days after Art approval. We make every effort to have orders completed in this time frame however, during peak seasons the timelines may be extended by a few days. If you require your order for a specific event, please contact us and we will make every effort to work with our production team to accommodate your request *Rush charges may apply. Note: shipping time is always additional.
Do you have a rush service?
We do not have a set rush service. However, if you contact us and need your order for a specific date, we will make every effort to accommodate your request and again rush charges may apply. Note: shipping time is always additional.
What is your rush charge?
We base our rush charges on the requirements needed to get your job completed, (i.e. overtime hours, extra labour etc.) please call us with your request and we will provide you with a quote.
I received my order but it is more/less than what I had ordered, why did I not get exactly what I ordered?
All orders are subject to 5% over/under run charge. Notepads & playing cards are subject to 10% over/under run charge. Please ensure to factor in those percentage when you are ordering.
What are your methods of shipping?
Our main carriers are UPS & Purolator for regular packages. If you choose to use an alternate courier you will be asked to provide a label & schedule a pick-up once your order is completed. For skid orders we will quote you with the cheapest method possible – you can also arrange your own.
What about shipping to the US?
U.S shipping is done with UPS – you will be a sent a waiver to fill out. Brokerage & duties may apply.
How will I know when my order is shipping?
Critical delivery dates MUST be clearly marked on your purchase order, these dates will be confirmed with you. Every effort will be made to meet your in hands date but this might require Express Shipping or rush charges. You will receive a tentative ship date on your proof approval form, if you approve your order within the set time frame this should not change, if there are delays or changes made this may affect your ship date which will be discussed with you by your rep. Once your order is approved you will then receive a confirmation email with your ship date as well. If we are experiencing delays we will contact you as soon as possible to discuss and give you an updated ETA.
How do I know my order has shipped?
The day your order is shipping you will receive another confirmation email with a tracking number.
You notified me that my order has shipped but it should have been here by now, where is it?
The first step would be to use the tracking # provided and trace your package on the courier’s website. If there is no information, you don’t see a delivery notice or a delay message you can then contact us and we will contact the courier to see if there is an issue.
Are my orders insured when they are shipped?
Orders are insured at the request of our client. If you wish to have your order insured please indicate so on the sales order confirmation.
What is required to ship a large order on a skid?
In order to ship an order on a skid, a loading dock with a forklift is required. If the skid has to lowered, tailgate charges apply. If the skid has to be broken down in any way extra labour is needed, prior arrangements must be made and extra charges will apply. Please note that we do not ship to conference centres.
What is your limit of responsibility?
We are shipping your order on your behalf, our limit of responsibility ends once a common carrier leaves our plant with your shipment. Claims for lost, damaged or delayed shipments must be made with the carrier. It DOES NOT release you from payment of the merchandise.
Claims / Return procedure:
Merchandise may not be returned without prior
authorization. If there is an issue with your custom order, we must be notified within 10 business days via email including images of the problem. Once reviewed we will arrange for the return of your product if required or alternate
arrangements or credit will be issued. All unused credits will be voided after 12 months of issue. Blank goods may not be returned